Blog
Five Practical Steps – Is Your Organisation Ready for the Next Phase of Awaab’s Law?
24 July 2026
Lisa Nicholls
Awaab’s Law represents one of the most significant shifts in social housing in recent years, but the real question is simple: Are you genuinely ready,...
Blog
Customer Culture: The Lever for Making Every Contact Count
9 July 2026
Lisa Nicholls
With the right culture, every contact becomes an opportunity to listen, support and act before risk becomes harm. Housing associations are familiar with Making Every Contact...
Blog, Governance
What Housing Leaders Should Expect from Executive Transformation Support
19 May 2026
Lisa Nicholls
In housing, transformation rarely stalls because people do not know what needs to improve. More often, it loses momentum because immediate pressures absorb the leadership...
Blog
Good Numbers, Poor Experience: Why Residents Still Feel Let Down?
12 March 2026
Lisa Nicholls
In recent years, the social housing sector has become increasingly data‑driven, with more metrics, reporting tools and regulatory requirements than ever before. The sector now produces...
Blog
STAIRS: A Governance Conversation Worth Starting Now
2 March 2026
Lisa Nicholls
For Board Chairs and Executives in social housing, the publication of the Government’s Social Tenant Access to Information Requirements (STAIRs) policy statement may initially feel...
Blog, Governance
Operations At Breaking Point – 6 Ways to Supercharge Your Operating Model
18 February 2026
Encode
Many organisations are responding to rising demand, tighter budgets, increasing regulatory pressure, and growing customer expectations by “working harder” rather than “working differently.” If your...
Blog
Raising the Bar: What does the New Decent Homes Standard mean for you?
9 February 2026
Encode
If you’re a landlord, chances are you’ve heard a lot of noise lately about the new Decent Homes Standard. Big reform. Big deadlines. Big consequences...
Blog
