Governance
Customer Culture: The Lever for Making Every Contact Count
9 July 2026
Lisa Nicholls
With the right culture, every contact becomes an opportunity to listen, support and act before risk becomes harm. Housing associations are familiar with Making Every Contact...
Blog, Governance
STAIRS: A Governance Conversation Worth Starting Now
2 March 2026
Lisa Nicholls
For Board Chairs and Executives in social housing, the publication of the Government’s Social Tenant Access to Information Requirements (STAIRs) policy statement may initially feel...
Blog, Governance
